Type Of Business:
Industrial Parts and Service solutions company
Marketing Area:
United States, Canada- International
Expertise:
Professional leader in operations management, industrial maintenance repair and precision manufacturing service in the Graphic Arts Industry. Extensive background in sales and marketing, customer relations, P&L and strategic planning. Technical expertise in Web-Offset, Packaging and converting Equipment, Mechanical Applications- identifying printing and press problem areas, maintaining production and quality, minimizing issues, formulating and executing solutions
Major Product/SVS:
Industrial and manufacturing resource for repair and service solutions- MGF Services is equipped to provide comprehensive service and support to converters and package/printing companies across the U.S. for key equipment components.
We provide a full range of machine shop services for companies who need fast turnaround on small or large pieces or components.
Coatings- Printing & Converting, Textiles, Pharmaceuticals & Food: Rollers
Carbide, Ceramic, Composite Cores, Corona Treater Rolls, Corrosion Resistant, High Release, Fluoropolymer, Metallic, Traction:
Chrome- Printing: Rolls, Copper Rolls, Former Boards and Knives: Packaging and Converting: Cylinders with Mirror Finish. Hard Chrome Plating, Micro Welding, Nano Surfacing, Electroless Nickel, Superfinishing Cylindrical.
Precision Spherical Roller Bearings: MGF now offers a full line of Spherical Roller Bearings to fulfill the precision run out needs for the printing, coating, laminating industry as well as specialty tapes, films and foils. All of our bearings are custom built, so we can offer tolerances ranging from .000050 T.I.R. to .0002 T.I.R. with reduced internal clearance to meet the customer specifications. We are also equipped to sound check bearings for vibration and operating decibel levels.
MGF Services has emerged as a dependable industry aftermarket resource to help printers locate quality presses and printing-related equipment– pre-owned, new, reconditioned and parts, in addition to providing complete rebuilding, repair and custom-assembled components and machined parts.
Through the years we have built an extensive network of independents, dealers, rebuilders, and OEM specialists that will meet your requirements and will provide you a tailored affordable high quality machine or component, and ensure that your installation and production runs smoothly.
Hobbies/Sports:
Golf; Working out at the gym; Traveling; Exploring alternative health care remedies
Education Degrees:
Technical College- WCTC
McGraw Hill Continuing Education- NRI Schools- Washington , DC
Affiliations Awards:
Advisory Board, Waukesha County Technical College, Pewaukee, Wisconsin for Industrial Maintenance: PIW ( Printing Industries of Wisconsin) Converting Influence
Place of Birth:
Miilwaukee
Work History:
MGF Services LLC Oconomowoc, Wisconsin
A leader in aftermarket parts and service for the Printing Industries
Independent Project Manager : Responsible for indentifing and recommending press repair solutions; Consulting and Expedite repairs and parts project management;
• Created new corporate identity, website, logo and introduced Aftermarket Parts and Service program to existing and new customers
Net Result: Increased sales over 25% in a 6-month period.
• Administered Act database to track customers and maintain routine, predictable schedules for sales calls. Net Result: Increased sales 10-15% per fiscal year for the past 2 years.
• Coordinated press repair projects with customers and independent contractors. Net Result: Expedited schedules, budgets, time-line for major press repairs advanced Sales over 25% in a 12-month period.
North-West Machine, Inc., Oconomowoc, Wisconsin
A small precision full-service machine shop specializing in the graphic arts equipment repair and manufacturing replacement parts for Web and Sheet Offset presses.
President: Restructured and improved an existing business into a marketable company by revamping operations procedures and updating equipment.
• Analyzed market and re-focused business in response to market changes in commercial printing, re-builders, OEM rebuild projects, maintenance programs and high volume parts. Net Result: Established client base in Canada, South Africa, Russia and USA and increased sales 10% in 6-months.
• Initiated production meetings to implement strategic approach to effective and profitable expediting of projects, workflow, schedules and team building motivation. Net Result: Improved team moral, increased productivity and negotiated with subcontractors to reduce operational costs 20%.
• Installed new time control system. Net Result: Increased efficiency and productivity; reduced production time 15% in 3-month period.
• Designed/created/published quarterly newsletter mailer to increase customer awareness. Net Result: Planned, developed and implemented marketing plan for high volume maintenance repair projects to reverse a 3-year decline.
Vice President: Attained and managed inside and outside sales, purchasing, project overhauls and printing press equipment maintenance services.
• Developed and implemented incentives programs for new and existing independent equipment re-builders. Net Result: Increased sales $90,000 in 6-months.
Created sales incentives with new and existing customers. Negotiated with subcontractors, suppliers and production workers with banked hours and volunteer lay-offs. Net Result: Reduced operational costs and increased net profits $50,000.
• Re-evaluated operating expenses, incentives and benefits to track current and future goals and objectives. Net Result: Recommended and restructured company policies, benefits and financial budgets for quarterly corporate meetings.
• Researched and analyzed existing market strategies by implementing new technical sales techniques. Net Result: Delivered improved customer service and referrals, and expanded potential sales forecasting for future growth strategies.
• Promoted to President.
Secretary/Treasurer: Responsible for administrative and support functions including payroll, accounts receivable, P&L, customer relations and purchasing.
Career Achievements:
Restructured an existing business to sell on the market
Founder of MGF Services LLC -
Expanded a network of resources to enhance MGF operations to maintain a steady growth of success.
Throughout the duration of your career, what was the one highlight that stood out the most?:
Sold and closed one door of business and reopened MGF Services LLC under new management in 2004.
Charity:
WCTI and PIW Special Events
Number Of Years In Profession:
31
Number Of Years In Current Position:
9
What Does He/She Attribute Success To:
She attributes her success to her ability to find solutions to problems and her excellent customer service, outsource/network. Pioneer leader with a strong desire to make a difference in the business world and maintain a balance with my personal life and health.
Why did you become involved in your profession or industry?:
My first inspiration came from my grandfather, Ewald Kleist, who ran his own printing business from 1922 to 1970 in Milwaukee, WI . At a very young age I remember how important it was to be patient, since my grandfather made personal deliveries to his customers. My father ( Walter Friedl) an Austrian Immigrant mentored my career starting in my pre-teen years, my father started his company out of two-car garage and this is how the family business started. My continued education although not targeted for this profession provided the tools to diversify my leadership positions within the family business.
Extended Bio Profile:
Besides being the president and owner of MGF Services, Ms. Friedl is a reiki master. Lifelong student in philosophies of life-alternative/natural remedies.
Position Responsibilities and Duties:
Overseeing operations management; Making decisions on the company's sales, marketing, and strategic planning; Managing projects; Overseeing customer service; Ensuring that all results are successful for continued growth, R & D new applications, aftermarket components.
Education Certifications:
Certified Legal Assistant; Real Estate License
Awards/Honors:
High Honors -Legal Assistant- legal system, legal research, client interviews, and substantive areas of contract law, tort law, criminal law, and criminal procedure.
Where Will You Be In 5 Years:
In five years, Ms. Friedl will strive to be the manufacturers' main resource for service and repair, as well as a parts and service resource.