Type Of Business:
Telecommunications Company
Marketing Area:
International
Expertise:
Mr. Campbell’s expertise includes information systems, production management, business systems analysis, indirect network personnel management, design functions, integrated manual and mechanical processes, and project management.
Major Product/SVS:
Telecommunication Services
Hobbies/Sports:
Traveling, Driving his Jeep, Coaching Children's Football, Baseball and Basketball, Parasailing, Skydiving, Rock Crawling, Horseback Riding, White Water Rafting, Snow Skiing, Sailboarding
Education Degrees:
Bachelor of Science in Metropolitan Studies and Computer Science, New York University (1974)
Industry:
Information Technology
Children's Names:
Denise Marie, Nicole, Rebecca
Date of Distinction:
12/31/2008
Work History:
Volunteer, Reno/Sparks Gospel Mission (2004-2007); Volunteer System Consultant, Veterans Administration Hospital, Reno, NV (2003); Volunteer, Veterans Administration Hospital, Reno, NV (2000-2003); Manager, Various Taverns (1993-1999); Athletics Coach, Cavaliers Youth Club (1971-1975); Security Guard, Pinkerton Agency (1969); Manager, Thirteen Job Titles, American Telephone and Telegraph (1972-1993); Non-Management, Two Job Titles, American Telephone and Telegraph (1968-1993); Service Member, United States Army, Vietnam (1966-1968); Sandlot Football Player, Westchester Bulls (1965); Part-Time Summer Help, Celli’s Deli (1964-1966); Dishwasher, Yonkers Professional Hospital; Neighborhood Contractor, Snow Removal and Lawn Mowing; Headquarters Manager, American Telephone and Telegraph
Career Achievements:
Developer, Implementer, Electronic Data Processing Transaction Crossing Three Major Database-Processing Systems; Eight Merit Bonus Recognitions for Management Performance, American Telephone and Telegraph; Authored and Defined Equipment Engineering Process for Capture One Environment, American Telephone and Telegraph; Task force Participant, Rewriting of Capital Instructions, American Telephone and Telegraph; Coach of the Year Honors for Football and Several Championships, Metropolitan League, Cavaliers Youth Club of Manhattan; Developer and Implementer, First Major Business Use of AT&T's 900 Service for Marketable Public Information Services
What do you feel separates you from the rest of the professionals in your industry?:
Mr. Campbell’s application of the philosophy: ‘the only dumb question is the one that is not asked,’ and acceptance of all questions, even those which he does not necessarily know the answers to as they inspire him to research the inquiry until he finds the answer. His goal is to make the entire project team have ownership of the product, insuring everybody’s input that is necessary to the successful development of the best product. There are always at least two customers to satisfy, the product user and corporate policies. He ensures that the mechanized system is always available when the user requires it and output products are available as scheduled. It is imperative to convince the mangers that they are paid for 24 hours a day and must be prepared night or day to react to all problems. He leads by example, and often there is no need for him to be on site when problems occur, but he is there anyway, even if it is just to hold someone’s hand. The single most important thing he must do is sell the project to the team and have them take ownership; these factors separate him from his peers.
What has been the most outstanding thing you have done thus far in your career?:
Mr. Campbell has successfully completed two major career achievements thus far: The first was breaking the bondage of pornography from the 900-service by developing a marketable business information service that generated millions of dollars annually for AT&T and its customers. Simultaneously, he was able to improve service to an independent operating telephone company and AT&T’s public users, eliminating a customer service bottleneck for AT&T’s customer and reducing that companies overall costs for customer service. To accomplish the implementation of this plan, he negotiated with a third company so the information provider could use their location and equipment to reduce the overall cost to the provider. Through his efforts, they were able to offer the information at a more reasonable cost while improving the response. In the telecommunications industry, the concept of the supply side of economics is historically true. The lower the cost for telecommunications, the greater is the usage and the increase usage out paces the cost reductions causing an increase in gross revenue. His second career achievement was changing AT&T headquarters management policies that changed the methods and procedures managers used from an Electronic Data Processing (EDP) structure to a Process Management structure. This change resulted in a single manager for each of the major engineering operations and allowed the manager to present EDP system requirements which allowed the engineer to manually input information once and have all required databases updated from that input. As each interface was implemented, AT&T had direct savings in the multi-millions of engineering dollars. In addition, the data consistency provided accurate and timely data for decision making. Although, on the surface this does not seem like a major achievement, it changed an institutionalized philosophy whose benefits would continue even today, 25 years later.
Throughout the duration of your career, what was the one highlight that stood out the most?:
The highlight of his career was working as the project manager for a mechanized process that separated and isolated the records within the largest combined network database system to meet a consent decree by The Justice Department of the United States for the divestiture of AT&T and its operating companies in 1984. He controlled a multi-million dollar project that was successfully completed 10 days before the court mandated date.
Charity:
Providence Hood River Memorial Hospital, OR; United States Department of Veterans Affairs
Number Of Years In Profession:
26
What Does He/She Attribute Success To:
He attributes his success to his knowledge, varied management experience, inquisitive nature, listening skills, instincts, and ability to apply radically diverse solutions to problems.
Why did you become involved in your profession or industry?:
He became involved in his profession through his education, a matching of skill sets to the job requirements, ability to adapt to new situations and long hours, and a share of good luck. He also enjoyed the diversity of management job titles.
Extended Bio Profile:
Mr. Campbell is most proud of two accomplishments; a fully mechanized process that solved several problems at once; and at the opposite end of the spectrum, a manual management process that improved the effectiveness of AT&T's engineering process.
Position Responsibilities and Duties:
Managing Systems Operations, Scheduling Marketing, Engineering
Awards/Honors:
Eight-Time Recipient, Management Bonus Award; Three-Time Recipient, Sales Executive of the Month Award; Five-Time Recipient, Team Effectiveness Plaque