Type Of Business:
Information technology company
Expertise:
Customer service; Working with the staff; Demonstrating what she has learned to be successful
Major Product/SVS:
International property and casualty insurance services
Education Degrees:
Bachelor's Degree in Social Work, Southern Connecticut State University (1995)
Number Of Years In Profession:
13
What Does He/She Attribute Success To:
She attributes her success to her hard work and never giving up.
Why did you become involved in your profession or industry?:
She became involved in her profession because she decided to change her career from social work to the computer industry. Now, she has a total of 12 years experience in the information technology industry.
Position Responsibilities and Duties:
Managing five employees; Handling all aspects of human resource; Overseeing the service desk and the “first call resolution;" Helping towards raising the bar for the company and it’s “first call resolution” of which it holds very high regard to customer service; Attending change-control meetings and standard maintenance meetings
Where Will You Be In 5 Years:
In five years, Ms. Cody intends to continue to work with her current company and succeed in her position. She is in the process of revamping the front desk.