Type Of Business:
Investment technology company
Expertise:
Client communications and customer support; Strategic development; Information technology help desk management
Major Product/SVS:
Financial services software designed to aid in financial reporting, calculating and back office management
Education Degrees:
Master's Degree in Theology, Duquesne University (2000); Bachelor's Degree in Theology and Psychology, Duquesne University (2000)
Throughout the duration of your career, what was the one highlight that stood out the most?:
The highlight of his career was implementing a certification program unique to their support team which has further enhanced their troubleshooting capabilities.
Number Of Years In Profession:
14
Number Of Years In Current Position:
2
What Does He/She Attribute Success To:
He attributes his success to his solid educational foundation and professional experience.
Why did you become involved in your profession or industry?:
He became involved in his profession while studying the humanities. He began working with computers in a support role at the university and enjoyed the work, so he decided to pursue a career in information technology.
Extended Bio Profile:
Mr. Cornelious' role in support offers a rare opportunity to blend technical skill and interpersonal communications, essentially adding a human component to an otherwise highly mechanistic interaction. Helping to bridge that gap has been a recurring theme throughout my career.
Position Responsibilities and Duties:
Making strategic decisions related to improving the client experience; Developing performance goals for the customer support team; Recruiting and mentoring new customer support employees; Managing projects and customer support queues
Awards/Honors:
Analyst of the Year Nominee, Pittsburgh Area, Help Desk Institute (2006)
Where Will You Be In 5 Years:
In five years, Mr. Cornelious plans to expand his skill set as a manager and work in the position of director of support.