Expertise:
Call Centre Operations (Workforce Management, IVR Management, Training, Quality Management, Coaching & Development)
Strategic leadership
Project Management
Process Improvement
Major Product/SVS:
Fashions; Jewelry; Household appliances
Hobbies/Sports:
Running; Kickboxing; Spending time with her daughter; camping; travelling; portaging
Education Degrees:
Diploma in Computer Programming, Seneca College (1996)
Number Of Years In Profession:
15
Number Of Years In Current Position:
15
What Does He/She Attribute Success To:
She attributes her success to her great leaders and her staff.
Why did you become involved in your profession or industry?:
She became involved in her profession as she loves to deal with people, call center has always been a passion of hers.
Extended Bio Profile:
Ms. Quilatan has call center experience in financial and telecommunication industry.
Position Responsibilities and Duties:
Overseeing call center operations; Strategic leadership; Budgeting; Customer service level expectations
Education Certifications:
Master Certificate (Supply Chain & Logistics)
Rogers Leadership Matters Certifcate
Where Will You Be In 5 Years:
In five years, Ms. Quilatan hopes to do consulting, and also aspires to help businesses reorganize.