Type Of Business:
Contact center management company
Expertise:
Training; Quality assurance; Site management; Client relations
Hobbies/Sports:
Spending time outdoors; Reading; Hiking
Education Degrees:
Master's Degree in Management, Liberty University;
Bachelor of Science in Family and Child Development, Minor in Business, Liberty University
Charity:
Youth Group, Local Church
Number Of Years In Profession:
5
Number Of Years In Current Position:
1
What Does He/She Attribute Success To:
She attributes her success to having solid mentors who instilled in her the value of education.
Why did you become involved in your profession or industry?:
She became involved in her profession because of the opportunity she received; she started out in a call center.
Extended Bio Profile:
Ms. Hamm has been in management since she was 21 years old. Working her way up in the organization, she started as a phone representative and was promoted to supervisor within three months. The investor and business owner assisted her in her growth as a professional.
Position Responsibilities and Duties:
Supervising the staff; Handling client relationships; Overseeing human resources; Traveling to train on behalf of her clients; Training staff at the facility; Managing site operations, including profits and loss; Creating daily executive reports
Where Will You Be In 5 Years:
In five years, Ms. Hamm will continue to grow the clientele they are working with and grow with the company.