Expertise:
Retention program; Call center reporting
Education Degrees:
Coursework in Communication Disorder, Marywood University
Number Of Years In Profession:
8
Number Of Years In Current Position:
5
What Does He/She Attribute Success To:
She attributes her success to her dedication and hard work in the company.
Why did you become involved in your profession or industry?:
She became involved in her profession through her part time customer service and continued to moved up in the company.
Position Responsibilities and Duties:
Overseeing inbound calls, outbound retention calls, and software used in the call center; Taking care of customer service; Dealing with circulations
Where Will You Be In 5 Years:
In five years, Ms. Toffey hopes to complete her education and work towards a degree in communications.