Expertise:
Face-to-face interactions with guests
Major Product/SVS:
Resort, leisure and gaming services
Hobbies/Sports:
Reading; Hiking; Kayaking
Education Degrees:
Bachelor's Degree in Business Management, Cornell University (1986)
Affiliations Awards:
Board of Directors, American Red Cross; BPO Elks
Charity:
Volunteer, American Red Cross
Number Of Years In Profession:
18
Number Of Years In Current Position:
18
What Does He/She Attribute Success To:
He attributes his success to the people who have mentored him, his willingness to learn, and his inquisitiveness.
Why did you become involved in your profession or industry?:
He became involved in his profession because he wanted to move back to the area he is originally from, and the casino's opening came at the same time. He started as a blackjack dealer.
Extended Bio Profile:
Mr. Jones' career experience includes positions as casino dealer, supervisor, trainer, pit manager, tournament director, player development manager, department head for credit, and casino manager.
Position Responsibilities and Duties:
Managing two arms of the business, VIP service, five casino hosts, 10 VIP service representatives, and company assets; Booking new business; Working with high end clientele; Handling daily requests on the gaming floor, guests' needs, and the Player's Club; Operating arm for the marketing department; Overseeing 60 direct reports, budgets, and strategic plans for both consumer and VIP arms of the business
Awards/Honors:
Winner, Quarterly Leadership Award; Volunteer of The Year, American Red Cross (2010)
Where Will You Be In 5 Years:
In five years, Mr. Jones hopes to increase the business in his department and utilize new technology.