Type Of Business:
Manufacturing company
Marketing Area:
International
Expertise:
Customer service; Leveraging technology and organizational effectiveness to serve customers. Contact Center Integrations and Closures. Change Management, Product Safety, Social Media
Major Product/SVS:
Home appliances
Favorite Business Publication:
Fast Company
Harvard Business Reveiw
Supply Chain Management Reveiw
Hobbies/Sports:
Working outside; Traveling; Reading; Spending time with her family
Education Degrees:
Completed 90% of Master's Degree in Supply Chain Management, Michigan State University; Bachelor's Degree in Business, Sienna Heights University (2005); Associate Degree in Applied Business, Lake Michigan College (1984)
Affiliations Awards:
SocialMedia.org
Work History:
Site Manager, Mississauga Canada and Yakima WA, Training Manager; Training Curriculum Developer, Siebel change management lead, Product Safety Team Lead, Quality Specialist, Supervisor,
Throughout the duration of your career, what was the one highlight that stood out the most?:
In my role as training manager during the Maytag/Whirlpool integration, aligning 1,400 customer service agents on common technology, and processes to avoid negative impact on customers.
Charity:
Volunteer, Habitat for Humanity International
Number Of Years In Profession:
20
Number Of Years In Current Position:
1
What Does He/She Attribute Success To:
She attributes her success to her work ethic, her great mentors and the great learning environment at Whirlpool Corporation and university experiences.
Why did you become involved in your profession or industry?:
She became involved in her profession because she has always been interested in business. Her dad owned his own businesses, and she always helped him with customers; Customer service has always come easily to her.
Extended Bio Profile:
Over the last 25 years, Ms. Walter has been on a learning journey. First, she graduated with an associate degree in 1984. She then worked as a pharmacy technician for seven years prior to joining Whirlpool Corporation
Position Responsibilities and Duties:
Leading and managing the Corporate team of supervisors; Creating result objectives, exceeding metrics, driving key initiatives and call center standards
Education Certifications:
Requirements Mapping for Siebel, Criterion Referenced Instruction, Mager Associates.
Awards/Honors:
2012 Outstanding performance Award,
Steve Upton Customer Service Award (Whirlpool)
Where Will You Be In 5 Years:
In five years, Ms. Walter intends to apply what she has learned from the master's program she took. She also plans to drive value to the company. She is happy in her current role and looks forward to seeing the call center advance.