Type Of Business:
Telecommunications company
Expertise:
Postsales solutions; Customer service; Warranties; Repair solutions for the end user; International Logistics; Contract Negotiations; Customer relationships; Reverse Logistics; Sustainability; Strategic planning; Financial analysis
Major Product/SVS:
Wireless innovation for the BlackBerry and PlayBook tablet; Smartphones; Software; Accessories
Hobbies/Sports:
Writing; Traveling; Making jewelry
Education Degrees:
Bachelor of Arts in International Trade, Earned in Sao Paulo, Brazil
How would you like to be remembered by your peers?:
As an individual who is very honest, outspoken and dedicated to her work.
If you could solve one problem in the world today, what would it be?:
World hunger.
If you could have lunch with anyone, dead or alive, who would it be and why?:
Angela Merkel, the chancellor of Germany.
Number Of Years In Profession:
13
Number Of Years In Current Position:
1
What Does He/She Attribute Success To:
She attributes her success to her commitment, dedication and hard work, as well as building relationship with customers and understanding their needs.
Why did you become involved in your profession or industry?:
She became involved in her profession because she was an English major, journalist and business administrator. She then worked as a trainee for BAX Global, a freight forwarding company. She gained experience in international logistics and post-sales, and focused on high-tech companies, such as Sony Ericsson, HP, CISCO, and Sun Microsystems for Latin America.
Extended Bio Profile:
Ms. Bittencourt has 12 years of experience in international logistics and post-sales. She has developed successful solutions for consumers in warranty and out-of-warranty support.
Ms. Bittencourt has done public speaking on the topics of supply chain and reverse logistics.
Position Responsibilities and Duties:
Developing relationships with postsales customers in Latin America; Providing customers with warranty support and repair solutions for handheld phones and PlayBook tablets
Where Will You Be In 5 Years:
In five years, Ms. Bittencourt hopes to move into a higher level position as an account manager in another country.