Type Of Business:
Locomotive company
Marketing Area:
International
Expertise:
Quality and operations management, specifically in the large and small manufacturing and service sectors
Major Product/SVS:
Diesel electric locomotive services
Favorite Business Publication:
Quality Progress; Quality Digest; Warranty Week; Industrial Engineering
Hobbies/Sports:
Home improvements; Golf; Fishing
Education Degrees:
MBA, Winona State University (1984); Bachelor of Science in Industrial Engineering, University of Wisconsin - Stout (1978); Associate of Arts in Mechanical Engineering Technology, Rochester Community and Technical College (1977)
Affiliations Awards:
Board Member, Wisconsin Forward Award; Minnesota Council for Quality; Senior Member, American Society for Quality; Wisconsin Center for Performance Management; Institute of Industrial Engineers; Board Member, Board of Examiners, Malcolm Baldrige National Quality Award; Life Member, VFW; Life Member, The American Legion
Industry:
Quality Assurance
Date of Distinction:
4/11/2012
What do you feel separates you from the rest of the professionals in your industry?:
Understanding the financial impact of my actions and what motivates the C level so that I can tailor my information and presentations to match their expectations, versus what I would call a traditional way of presenting quality. All senior executives don’t necessarily want to know about defects; they want to know when they take an action what impact will it have on revenue, profits or expense.
What has been the most outstanding thing you have done thus far in your career?:
Taking on senior executive positions within a couple of different firms as the head of quality, reliability and customer satisfaction, which is the position I currently hold as well.
How would you like to be remembered by your peers?:
The things we worked on actually made tangible improvements that were sustainable based on processes and procedures I put in place so that quality and customer satisfaction improved while costs went down.
Throughout the duration of your career, what was the one highlight that stood out the most?:
The highlight of his career was being selected as a judge for the Malcolm Baldrige National Quality Award program by the U.S. Secretary of Commerce in 2008.
Number Of Years In Profession:
26
Number Of Years In Current Position:
7
What Does He/She Attribute Success To:
He attributes his success to his education and mentors, as well as the support he receives from his family.
Why did you become involved in your profession or industry?:
He became involved in his profession because of his previous experience in the field and the opportunity for career expansion.
Extended Bio Profile:
Mr. Hoisington has authored many articles, including “Minimum Contamination during Manufacture of Disk Drives,” in International Business Machines Technical Disclosure Bulletin; “Finding and Implementing Best Practices,” through the American Society for Quality Press; and “Becoming a Baldrige Examiner,” in Quality Progress. He also contributed to the chapter, “Benchmarking the Customer Satisfaction Management Process at IBM Rochester,” in Robert Camp’s book, "Business Process Benchmarking." He has been given co-author credits for “Customer-Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results,” printed through American Society for Quality Press; “Six Sigma in Health Care,” in Society for Healthcare Executives; “Six Sigma in Corporate Real Estate,” in CoreNet; and “Implementing Strategic Change: Tools to Transform an Organization,” through McGraw-Hill.
Position Responsibilities and Duties:
Developing and executing quality management strategies; Developing and evaluating customer satisfaction surveys; Handling organizational measurement and improvement; Deploying Lean Six Sigma and Baldrige principles
Education Certifications:
Certified Quality Manager, American Society for Quality; Project Management Professional, Project Management Institute, George Washington University; Certified Six Sigma Black Belt
Awards/Honors:
Marquis Who's Who in the United States; Marquis Who's Who in the World; Marquis Who's Who in Science and Technology; Marquis Who's Who in Business and Finance; Judge, Malcolm Baldrige National Quality Award; Judge, Wisconsin Forward Award
Where Will You Be In 5 Years:
In five years, Mr. Hoisington hopes to constantly improve quality within the organization for which he works, leading it to world-class levels of performance that are recognized inside and outside of the industry.