Expertise:
Leadership; Program development; Enhancing appropriate customer care provisions; Maintaining governmental regulatory adherence
Hobbies/Sports:
Soccer, Spending time with her family
Education Degrees:
Bachelor of Arts in French, Sociology and Anthropology, Lake Forest College (1995);
Number Of Years In Profession:
17
Number Of Years In Current Position:
5
What Does He/She Attribute Success To:
She attributes her success to her exemplary dedication toward the health care industry and customer service care.
Why did you become involved in your profession or industry?:
She became involved in her profession through personal experiences that led her to have a deep empathetic understanding of practical needs of customer service as related to billing matters during stressful times in people's lives.
Extended Bio Profile:
Ms. Ingram has more than 15 years of health plan experience ranging from claims processing, training, to supervising, and managing many operational areas such as claims, customer service and appeals. She is currently facilitating Lean Kaizen events, and passed the Model-Netics, a comprehensive management training and development program.
Position Responsibilities and Duties:
Overseeing the management and communication of customer service care professionals to ensure appropriate training and knowledge of pertinent information as related to customer care communications; Managing initiatives regarding supervising and all areas of operations to ensure appropriate customer service standards
Where Will You Be In 5 Years:
In five years, Ms. Ingram aspires to achieve a leadership role as chief operations officer or the highest management role within the health care industry.