Expertise:
Overseeing Service and Parts Department, Ensuring Customer Satisfaction, Facilitating Training Activities
Major Product/SVS:
Automobile Products and Services, Sales, Customer Service, Repair
Hobbies/Sports:
Scuba Diving, Flying Airplanes, Golfing
Education Degrees:
Masters Degree in Management, University of California at Los Angeles (1989); Bachelors Degree in Mathematics, Rochester Institute of Technology (1976)
Affiliations Awards:
Board of Trustees, Rochester Institute of Technology; Board of Managers, San Pedro and Peninsula YMCA; Peninsula Education Foundation; Automotive News (2005); Top 100 Women in the Automotive Industry; Automotive All Star Team (2006)
Industry:
Executive of the Year in the Automotive Industry
Work History:
Eastman Kodak Company (1976-1982); Toyota Motor Sales USA: Vice President, Lexus Customer Service, General Manager, Kansas City Region, Assistant General Manager, Los Angeles Region, Management Positions in Sales, Sales Training, Parts and Service
Career Achievements:
Top 100 Women in the Automotive Industry
What do you feel separates you from the rest of the professionals in your industry?:
My ability to understand and capitalize on my own strengths separates me from other professionals in the industry. I have the ability to bring those strengths to the table and achieve results for the customer's goals and needs, the department and the industry. I always keep the customer's needs paramount and am attentive to what needs to be done.
What has been the most outstanding thing you have done thus far in your career?:
My greatest career achievement is perseverance. In every job I have undertaken, I can say that it was the best I've done to date. I am always looking towards the next goal and never rest until the job is completed and satisfaction is attained. I have twenty-five years of experience in the automotive industry and became the first woman on Toyota's sales and operations upper management team. I oversee the service and parts departments and provide customer satisfaction and training for the Lexus division.
Spouse's Name:
Les Fein, Married for 22 Years
Extended Bio Profile:
Active in volunteer organizations